FAQ
IN-APP PURCHASES
How do in-app purchases work?
DRINGLE is a free game which adds the option to purchase virtual coins usable within the app. These coins can be purchased in the various online shops such as the App Store of iTunes or Google Play. Therefore to make the purchase you have to be connected to the Internet.
I've made an in-app purchase but I haven't received the coins purchased. What can I do?
If you make an in-app purchase but you don't receive the coins, check the receipt that has been sent by the relevant store, for example App Store or Google Play. If the receipt shows that the coins have been purchased but you can't find the related download, follow these instructions:
- If the purchase was made on the iTunes App Store, ask for assistance through the email info@ioca.com
- If the purchase was made on the Google Play store, ask for assistance through the email info@ioca.com
DEVICES SUPPORTED
Is DRINGLE available for my device?
DRINGLE is available for the following devices:
Apple devices
For iOS version 6.0 or later on the following models:
- iPhone 4s, iPhone 5, iPhone 5s, iPhone 6 and later models
- iPad 3 and later models;
DRINGLE also supports iOS devices on which a jailbreak has been done.
Android devices
For devices that satisfy the following requirements:
- Processor based on the ARMv7 (Cortex) or Atom architecture;
- Operating system version 4.4 'Kitkat' or higher;
- OpenGL ES 2.0 support or higher.
Can I play DRINGLE if I'm not connected to the Internet?
You can play Dringle only if you have an Internet connection active on your device. This gives you the advantage of always having your progresses saved, without having to do a backup.
If I update the software on my device, will I lose my progresses?
In order not to lose your game progresses, it is not necessary to do a backup of your device every time you move onto new device or install a new software. The data of the app remain unaltered when the device is updated.
If I log out and someone else logs on to my device, will I lose my progresses?
The application allows multiple accesses from different DRINGLE accounts. If someone logs on with another account on your device, the progresses of that account are loaded and your progresses remain in any case saved for your account.
If I reinstall the application, will I lose my progresses?
If it is used in offline mode, in the event of app elimination or factory settings reinstatement on your device, your progresses will be lost and will not be available in any other device.
If I don't register, will I lose my progresses?
If you play without registering, you are assigned a unique identity created with a standard criterion. In any case all your progresses are saved.
MATCH-3
How many lives have I available in DRINGLE?
The app recharges lives (30 minutes) and charms (24 hours) for free with different timing. Lives and charms can be donated and asked to other players via chat. In addition, lives and charms can be purchased through in-app. Then you need to have available lives to play in Match three and you need to have charms in order to contact news friends on chat.
How do I collect ingredients?
You collect ingredients by exchanging two adjacent cells to combine three or more identical ingredients.
How do I collect or get rid of a Cloud?
When you make a combination that includes an ingredient closed up in a Cloud, the Cloud disappears and is collected. To break the new Cloud you can also use each of the boosters.
What does the yellow background on grid mean?
The ingredients of the objective which are on the yellow background are worth more. Collect them to reach your objective earlier.
What happens if I haven't collected all the ingredients and I've finished all the moves? How can I buy extra moves in Match-3?
Each time you don't manage to get through a level, you can still try to win it buying 5 additional moves via the specific screen that is proposed to you.
What are Plates? How do I collect them?
Plates are elements fixed on a cell. When you create a combination near a Plate, the Plate breaks. Break the Plate three times to collect it. You can also use each of the boosters to break plates.
What are marbles?
Marbles are special elements that you can create combining together at least 4 identical ingredients. Depending on the type of combination, you can create different colour marbles with special collection effects.
What are and how can I obtain boosters?
Boosters are paladins (animals) or ladybugs that can help you to pass each level.
Every 72 levels paladin (animal) graphics changes. The functions remain unchanged.
Going forward with the Match-3 levels, you will meet the following boosters:
- - the eliminate-ingredient booster that allows you to remove a single ingredient from the grid, break the Plate, dissolve the Cloud.
- - the add-value booster that attributes a +1 to the value of the ingredients of the objective.
- the paladin booster which collects always a different number of ingredients depending on the level achieved. It recharges by one unit every 24 hours.
- The joker booster which changes the ingredient of a cell with the one needed to close the combination. This booster, if not already available, recharges by one unit every 24 hours.
- The ladybird booster which collects up to 9 ingredients.
All the boosters can be obtained in exchange for Electrum coins.
CHAT
What is the social value? How can I increase it?
The social value represents your ability to create a new network of acquaintances in DRINGLE. It corresponds for example to the number of conversations in chats in which you have taken part, the number of new users you have come to know, the degree of depth of the relationships you make. It is very important for the purposes of the Social League Table.
How can I chat with someone?
You can access the chat section and talk freely with all your friends. You can try to contact new users only if you have charms. Charms recharge every 24 hours. Once the first message is sent, you cannot continue sending other messages to the same user until he/she answers.
Are the conversations in the chat saved?
Messages are saved on the server so they will be also available on other devices simply by logging in.
How can I contact a user who is offline?
If the addressee user is offline, he/she will receive your message anyway.